Refunds and cancellation

Cancelling

Plans are monthly or yearly with no minimum term beyond the period you've paid for. To cancel, use the billing settings in your workspace or email support@ark-agency.app from the workspace owner's address. Cancellation takes effect at the end of your current billing period, and you won't be charged again.

Refunds

Because you can cancel at any time and there's a Free plan to try the Service first, we don't normally refund a month or year that has already started. Switching from yearly to monthly leaves the unused part of the year as credit towards the next months. We do refund in these cases:

• you were charged twice, or charged after you cancelled;
• you were charged a price different from the one we told you;
• the Service was unavailable for a significant part of the month because of a problem on our side.

Email us within 30 days of the charge and tell us what happened. Approved refunds go back to the original payment method, usually within 5 to 10 business days, depending on your bank.

Your data after you cancel

You keep the paid plan until the end of the period you've paid for. After that the workspace moves to the Free plan: nothing is deleted, nobody is removed, and you can keep working within the Free plan's limits. Subscribe again any time to get the paid features back. If you want the workspace gone, delete it from Settings, as described in our Terms of Service.

Downgrading

Cancelling Pro is how you move to Free; it takes effect at the end of the billing period. If your team has more people than the Free plan includes, everyone stays, but you can't add new team members until you're within the limit.